Causes and consequences of grudge-holding in service relationships
| Year of publication: |
2008
|
|---|---|
| Authors: | Bunker, Matthew P. ; Ball, Dwayne |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 1, p. 37-47
|