Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
| Year of publication: |
2010
|
|---|---|
| Authors: | Velázquez, Beatriz Moliner ; Blasco, María Fuentes ; Saura, Irene Gil ; Contrí, Gloria Berenguer |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 24.2010, 7 (12.10.), p. 532-546
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