Challenges in change management in Central Banks : (based on the systemic and process approach to total quality management and operational risk management)

Challenges in change management in Central Banks : (based on the systemic and process approach to total quality management and operational risk management)

Luburić, Radoica, (2013)

Total quality management as a paradigm of business success

Luburić, Radoica, (2014)

Quality management principles and benefits of their implementation in central banks

Luburić, Radoica, (2015)