Changing Employee Behavior : A Practical Guide for Managers

Cover -- Changing Employee Behavior -- Contents -- List of Figures -- Acknowledgments -- About the Authors -- How to Help Change Happen -- Four Ways to Think about Change -- Intrinsic Motivation: The Science of Commitment -- Extrinsic Motivation: Using Reward and Punishment -- Ability -- Psychological Capital: Believing You Can Succeed -- Psychological Capital: Willpower and Resilience -- How to Build, Break, and Change Habits -- Gamification -- Nudging -- Becoming an Architect of Change -- Appendix 1: Key Questions to Ask Yourself -- Appendix 2: MAPS Profiler Tool -- Appendix 3: MAPS Profiler Graph -- Endnotes -- Index.