Changing mindset to improve results

Purpose – The purpose of this paper is to demonstrate how it is possible to change a leadership team’s mindset from “inward” to “outward” and how that can lead to dramatically better organizational results. Design/methodology/approach – The leadership team of Spandex received training, coaching and support from The Arbinger Institute. Findings – As a result of this work, the Spandex leadership team transformed from a dysfunctional group to a collaborative, high-performing team that produced remarkable business results. Originality/value – This case study is valuable to any organization seeking to improve its results.