Changing the rules of the game in healthcare through service design
Year of publication: |
2019
|
---|---|
Authors: | Vink, Josina ; Joly, Maíra Prestes ; Wetter Edman, Katarina ; Tronvoll, Bård ; Edvardsson, Bo |
Published in: |
Service design and service thinking in healthcare and hospital management : theory, concepts, practice. - Cham, Switzerland : Springer, ISBN 3-030-00748-0. - 2019, p. 19-37
|
Subject: | Service design | Gesundheitswesen | Health care system | Organisatorischer Wandel | Organizational change | Innovation |
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