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Building a high performance team : Manage People Certificate S/NVQ level 4
Davis, Lisa, (1998)
The wisdom of teams
Katzenbach, Jon R., (1998)
Transforming the performance management process
Hartle, Franklin, (1997)
Practical leadership skills
Tobin, Russell, (1999)
Handling employees' problems
Tobin, Russell, (2000)
Taking further corrective action