Chapter 19 Exploring the Experiences of Social and Auxiliary Workers during COVID-19 Crisis in South Africa

COVID-19 has affected the lives and well-being of frontline workers including Social Workers and Social Auxiliary Workers. The purpose of this chapter was to explore the experiences of social workers and social auxiliary workers in the COVID-19 working environment. This chapter adopted a critical discourse analysis whereby articles were purposively selected to explore the challenges faced by the selected group of workers in executing their duties in the COVID-19 environment. The findings of this chapter revealed that Social Workers and Social Auxiliary Workers in South Africa are experiencing critical shortages of personal protective clothing and this has affected their capacity to effectively render services to individuals, groups and families. The findings indicated further that, Social and Auxiliary Workers experienced mental health issues that include stress, anxiety, fear, role conflict and work overload which was detrimental to quality service provision to their clients. The chapter calls for the National Department of Health to increase access to personal protective clothing to enable frontline workers to execute their mandates in a safe environment. The chapter also recommends for the government of South Africa to enhance its social welfare role through the access of the COVID-19 Relief Packages via the Department of Social Development to support struggling communities during COVID-19.