Chapter 9 Partnerships and the COVID-19 Pandemic: From Threat to Opportunity

Abstract During the COVID-19 pandemic, public librarians were asked, and in some cases ordered, to support public health in unprecedented ways. This chapter explores how we got to this situation and how public libraries and library workers can proactively plan for better dynamics in our relationships with entities outside of the library. Based on two studies – (1) a survey of 895 library workers about their work experiences during the pandemic and (2) an interview-based study with 129 library workers and community partners on their experiences collaborating during the pandemic – this chapter focuses on the threats and opportunities associated with public libraries’ operations during periods of crisis and, in particular, one facet of success: The critical importance of library workers and library leaders being seen as active community partners, rather than as passive sites or hosts. The chapter concludes by discussing the work needed to position libraries and library workers as active, critical community partners, and supported as such at all levels – locally, nationally, and internationally.