Chatbot to support the customer service process
Tomasz Smutek, Marcin Marczuk, Michał Jarmuł, Ewelina Jurczak, Damian Pliszczuk
| Year of publication: |
2024
|
|---|---|
| Authors: | Smutek, Tomasz ; Marczuk, Marcin ; Jarmuł, Michał ; Jurczak, Ewelina ; Pliszczuk, Damian |
| Published in: |
European research studies. - Piraeus : [Verlag nicht ermittelbar], ISSN 1108-2976, ZDB-ID 2479315-2. - Vol. 27.2024, Special Issue 2, p. 160-168
|
| Subject: | Chatbot | Customer Service Automation | RASA | Natural LanguageUnderstanding | Machine Learning | Kundenservice | Customer service | Künstliche Intelligenz | Artificial intelligence | Beziehungsmarketing | Relationship marketing | Automatisierung | Automation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.35808/ersj/3396 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014543787