Chess makes a winning move with employee training : Program helps company to manage the challenges of growth

Purpose – Describes how investing almost £500,000 in training its 100 employees helped Chess Telecom to prepare for growth. Design/methodology/approach – Details how the training was devised and delivered, in an award‐winning partnership with training provider TWF. Findings – Explains that, since the training was delivered, the Chess customer base has increased by 157 percent, turnover has risen by 112 percent, profit is up by 51 percent and the number of employees has increased by 25 percent. Practical implications – Reveals how the training helped to change attitudes to learning and self‐development in the organization. Social implications – Examines some of the attitudes and approaches that can help organizations and individuals to cope with the fast pace of change. Originality/value – Explains, from an “insider” perspective, the workings of a successful training partnership.