Chinese managers' perceptions of their ability to deliver service quality
Darlene Brannigan Smith; Dennis A. Pitta
| Year of publication: |
2009
|
|---|---|
| Authors: | Smith, Darlene Brannigan ; Pitta, Dennis A. |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 2.2009, 3/4, p. 241-256
|
| Subject: | Dienstleistungsqualität | Service quality | Führungskräfte | Managers | Wahrnehmung | Perception | Deskriptive Statistik | Descriptive statistics | Varianzanalyse | Analysis of variance | China |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003879550