Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudes
| Year of publication: |
2011
|
|---|---|
| Authors: | Gelderman, Cees J. ; Ghijsen, Paul W.Th. ; van Diemen, Ronnie |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 18.2011, 5, p. 414-422
|