Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Year of publication: |
2019
|
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Authors: | Rastgar, Abbas Ali ; Esmaili, Ebrahim ; Naderi, Reihaneh ; Hemmati, Amin |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1750-0672, ZDB-ID 2447880-5. - Vol. 12.2019, 2, p. 108-123
|
Subject: | customer knowledge management | electronic customer relationship management | e-CRM | business performance | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Electronic Commerce | E-commerce | Unternehmenserfolg | Firm performance |
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