Classifying technological innovation attributes for hotels : an application of the Kano model
Chun-Fang Chiang, Wen-Yu Chen and Chia-Yuan Hsu
| Year of publication: |
2019
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|---|---|
| Authors: | Chiang, Chun-Fang ; Chen, Wen-Yu ; Hsu, Chia-Yuan |
| Published in: |
Journal of travel and tourism marketing. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7306, ZDB-ID 2112951-4. - Vol. 36.2019, 7, p. 796-807
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| Subject: | attractive attributes | Hotel attributes | indifferent attributes | Kano model | one-dimensional attributes | online and app (Application) usage | technological innovation | tourist perception | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Innovation | Dienstleistungsqualität | Service quality | Technischer Fortschritt | Technological change | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2019.1575786 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012179474