Classifying travellers' requirements from online reviews : an improved Kano model
Meng Zhao, Mengjiao Liu, Chang Xu and Chenxi Zhang
| Year of publication: |
2024
|
|---|---|
| Authors: | Zhao, Meng ; Liu, Mengjiao ; Xu, Chang ; Zhang, Chenxi |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 1, p. 91-112
|
| Subject: | Kano model | Online reviews | Requirement factors | Service improvement | Travellers’ requirements | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-06-2022-0726 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483116