Cleankill shines as Investor in People : Knowledge‐sharing wins assessor's seal of approval

Purpose – Describes the human‐resource management policies that helped UK pest‐control company Cleankill to win an Investors in People bronze award. Design/methodology/approach – Explains the importance of knowledge sharing, training, empowerment and good internal communications at Cleankill. Findings – Reveals that staff benefit from directors being able to continually see any problems that they may be having with certain customers, and always having an understanding of their jobs. Staff appreciate the flexibility they have in their work and know that if they are falling behind their contract schedule the management team will help. Practical implications – Highlights how the company benefits from the training it provides for its employees. Social implications – Shows how enlightened human‐resource management practices can contribute to organizational success, which can benefit society as a whole. Originality/value – Gives the inside story of how a company won an Investors in People award.