Clients' help deservingness, crowd situational stress and discretionary decision-making : an experimental study of regulatory street-level bureaucrats in China
Xiaoli Lu and Hao Xu, Weijie Wang
| Year of publication: |
2021
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|---|---|
| Authors: | Lu, Xiaoli ; Xu, Hao ; Wang, Weijie |
| Published in: |
International public management journal. - London : Routledge, Taylor & Francis Group, ISSN 1559-3169, ZDB-ID 2029227-2. - Vol. 24.2021, 2, p. 287-312
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| Subject: | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Coping-Strategie | Coping strategy | Bürokratietheorie | Theory of bureaucracy | Entscheidungstheorie | Decision theory | China |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10967494.2019.1661892 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012500247