CMMI for services : guidelines for superior service : [CMMI - SVC, Version 1.3]
Eileen C. Forrester ; Brandon L. Buteau ; Sandy Shrum
| Year of publication: |
2011 ; 2. ed.
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| Authors: | Forrester, Eileen C. ; Buteau, Brandon L. ; Shrum, Sandy |
| Publisher: |
Upper Saddle River, NJ [u.a.] : Addison-Wesley |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXI, 760 S. : graph. Darst., Ill. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-0-321-71152-6 ; 0-321-71152-1 |
| Classification: | Betriebliche Information und Kommunikation ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10009022687