Co-creating educational consumer journeys : a sensemaking perspective
| Year of publication: |
2024
|
|---|---|
| Authors: | Beverland, Michael B. ; Cankurtaran, Pinar ; Micheli, Pietro ; Wilner, Sarah J. S. |
| Published in: |
Journal of the Academy of Marketing Science. - Dordrecht : Springer Netherlands, ISSN 1552-7824, ZDB-ID 2067360-7. - Vol. 52.2024, 2, p. 284-305
|
| Subject: | Artificial Intelligence | Co-creation | Consumer journeys | Customer education | Practice theory | Sensemaking | Kundenintegration | Customer integration | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour | Sensemaking-Ansatz | Sensemaking approach | Beziehungsmarketing | Relationship marketing |
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