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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony, (2013)
Accelerating the development of learning organizations : shifting paradigms from current practice to human performance improvement
Lazăr, John B., (2015)
Managerial coaching and sales performance : the influence of salesforce approaches and organisational demands
Coimbra, Joana, (2023)
Good to great coaching : accelerating the journey
Peterson, David B., (2011)
STEER YOUR PEOPLE STRAIGHT - When you don't have the answers, point your star performers to your firm's visionary thinkers.
Hicks, Mary Dee, (1997)
ROUNDTABLE - Leading in Unnerving Times - Warren Bennis and a panel of experts in leadership development discuss today's "legitimization of doubt," which frees managers to admit they don't know everything and to begin the serious learning that improves competitiveness.
Bennis, Warren, (2001)