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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony, (2013)
The coaching black box : risk mitigation during change management
Percy, William, (2021)
Winner-Teams : gemeinsam handeln im Flow: selbstmotiviert, selbstverantwortlich, mit emotionaler Intelligenz
Bauer, Werner, (2001)
The team development manual
Margerison, Charles, (1991)
Team management : practical new approaches
Margerison, Charles, (2005)
Margerison, Charles, (1990)