Coalitions and their negative consequences : an examination in service failure-recovery situations
Holger Roschk, Masoumeh Hosseinpour, and Jan Breitsohl
| Year of publication: |
2023
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|---|---|
| Authors: | Roschk, Holger ; Hosseinpour, Masoumeh ; Breitsohl, Jan |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 4, p. 614-635
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| Subject: | service failure and recovery | coalitions | triads | text mining | affective tone | satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Koalition | Coalition | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231163884 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580355