Cocreating value with hotel guests in the "new normal" : the case of Spain
Gloria Berenguer-Contri, Irene Gil-Saura and Martina Gallarza
| Year of publication: |
2024
|
|---|---|
| Authors: | Berenguer Contrí, Gloria ; Gil Saura, Irene ; Gallarza, Martina |
| Published in: |
Consumer Behavior in Tourism and Hospitality. - Bradford : Emerald, ISSN 2752-6674, ZDB-ID 3124554-7. - Vol. 19.2024, 4, p. 537-550
|
| Subject: | Value co-creation | Co-production | Value-in-use | Hotel services | Cognitive-affective satisfaction | Pandemic crisis | Overall hotel experience value | Loyalty | Hotellerie | Hotel industry | Spanien | Spain | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Coronavirus |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/CBTH-12-2023-0231 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015159121