Collaborating in the workplace : a guide for building better teams

Foundations -- Fight-flight-freeze (the stress response) -- Universal human needs -- Feelings -- Faux feelings -- The self-connection process (SCP) -- Applying the foundations to conversation -- Listening and being listened to -- Making requests -- Preparing for a difficult conversation -- Practicing difficult conversations -- Debriefing for resilience -- Further collaboration applications -- Interrupting -- The need behind the no -- Giving (and receiving) feedback -- Expressing appreciation -- Flight simulator practice guidelines for dyad practice -- Notes -- Index -- The four-part nonviolent communication process -- Some basic feelings we all have -- About nonviolent communication -- About PuddleDancer Press -- About the center for nonviolent communication -- Puddledancer Press trade books and booklets -- About the author