Collective job crafting and team service recovery performance : a moderated mediation mechanism
Tuan Trong Luu
| Year of publication: |
2017
|
|---|---|
| Authors: | Luu Trong Tuan |
| Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 35.2017, 5, p. 641-656
|
| Subject: | Vietnam | Team work engagement | Collective job crafting | Serving culture | Team service recovery performance | Arbeitsgruppe | Team | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Arbeitsleistung | Job performance | Viet Nam | Arbeitsverhalten | Work behaviour | Beschwerdemanagement | Complaint management | Unternehmenskultur | Corporate culture |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MIP-02-2017-0025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011774639