Combining corporate environmental sustainability and customer experience management to build an integrated model for decision-making
Francesco Calza, Annarita Sorrentino and Ilaria Tutore
| Year of publication: |
2023
|
|---|---|
| Authors: | Calza, Francesco ; Sorrentino, Annarita ; Tutore, Ilaria |
| Published in: |
Management decision. - Bingley : Emerald, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 61.2023, 13, p. 54-84
|
| Subject: | Customer experience management | Decision-making | Environmental sustainability | Integrated model | Beziehungsmarketing | Relationship marketing | Nachhaltige Entwicklung | Sustainable development | Umweltmanagement | Environmental management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MD-05-2022-0613 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014448274