Commonalities in Reengineered Business Processes: Models and Issues

Process reengineering advocates making radical changes in how processing systems are structured, such as moving away from systems that use the principles of division of labor and division of management. Using formal system models from queueing theory, this paper explores the conditions under which such radical changes in system structure are likely to be appropriate. In general, a fairly high degree of variability in task times seems to be necessary.

MoreLess

Year of publication:	1996
Authors:	Buzacott, John A.
Published in:	Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 42.1996, 5, p. 768-782
Publisher:	Institute for Operations Research and the Management Sciences - INFORMS
Subject:	reengineering \| queueing models \| system structure \| process modeling

More details

Extent:	application/pdf
Type of publication:	Article
Other identifiers:	10.1287/mnsc.42.5.768 [DOI]
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10009198067