Communal service delivery : how customers benefit from participation in firm-hosted virtual P3 communities
Utpal M. Dholakia; Vera Blazevic; Caroline Wiertz; René Algesheimer
| Year of publication: |
2009
|
|---|---|
| Authors: | Dholakia, Utpal M. ; Blazevic, Vera ; Wiertz, Caroline ; Algesheimer, René |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 12.2009/10, 2, p. 208-226
|
| Subject: | IT-Dienstleister | IT service provider | Kundenservice | Customer service | Social Web | Social web | Lernen | Learning | Auktion | Auction | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003901053