Communicating a quality position in service delivery: an application in higher education
| Year of publication: |
2003
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|---|---|
| Authors: | Gutman, Jonathan ; Miaoulis, George |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 2, p. 105-111
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