Communication is key : the interaction of emotional labor strategies on hotel supervisors' turnover intentions in China
Shi Xu, Larry R. Martinez, and Qin Lv
| Year of publication: |
2017
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|---|---|
| Authors: | Xu, Shi ; Martinez, Larry R. ; Lv, Qingjun |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 22.2017, 2, p. 125-137
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| Subject: | Chinese hotel | Communication | Emotional labor | Genuine emotions | Surface acting | Turnover intentions | China | Emotion | Hotellerie | Hotel industry | Arbeitsmobilität | Labour mobility | Arbeitszufriedenheit | Job satisfaction | Tourismusberufe | Tourism employees | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3727/108354217X14888192562168 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011717948