Comparative analysis of changes in passenger's perception for airline companies' service quality before and during COVID-19 using topic modeling
Dohun Kim, Chaehwan Lim, Hun-Koo Ha
| Year of publication: |
2024
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|---|---|
| Authors: | Lim, Chaehwan ; Ha, Hun Koo |
| Published in: |
Journal of air transport management : a new international journal of research, policy and practice. - Amsterdam [u.a.] : Elsevier Science, ZDB-ID 2027741-6. - Vol. 115.2024, Art.-No. 102542, p. 1-10
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| Subject: | COVID-19 | Airline service | LDA (latent dirichlet allocation) | Topic modeling | Sentiment classification | Dienstleistungsqualität | Service quality | Coronavirus | Fluggesellschaft | Airline | Passagierluftverkehr | Air passenger transport | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2024.102542 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077269