Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the centre of the city of Tehran
Arash Shahin, Zahra Mahdavi and Faramarz Shahmohammadi
| Year of publication: |
2017
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|---|---|
| Authors: | Shahin, Arash ; Mahdavi, Zahra ; Shahmohammadi, Faramarz |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 21.2017, 1, p. 97-111
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| Subject: | servqual | service quality gaps model | service quality dimensions | customer satisfaction | travel agents | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011748583