Comparative evaluation of critical factors in delivering service quality of banks : an application of dominance analysis in modified SERVQUAL model
Mukesh Kumar; Fong Tat Kee; Vincent Charles
| Year of publication: |
2010
|
|---|---|
| Authors: | Kumar, Mukesh ; Kee, Fong Tat ; Charles, Vincent |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 27.2010, 3, p. 351-377
|
| Subject: | Dienstleistungsqualität | Service quality | Vergleich | Comparison | Bank | Islamisches Finanzsystem | Islamic finance | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003965749