Comparing Chinese and American attitudes towards complaining
| Year of publication: |
2011
|
|---|---|
| Authors: | Ekiz, Erdogan H. ; Au, Norman |
| Published in: |
International journal of contemporary hospitality management. - Bradford : Emerald, ISSN 0959-6119, ZDB-ID 11614341. - Vol. 23.2011, 3 (19.4.), p. 327-344
|