Comparing customer satisfaction across industries and countries
| Year of publication: |
2002
|
|---|---|
| Authors: | Johnson, Michael D. ; Herrmann, Andreas ; Gustafsson, Anders |
| Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 23.2002, 6, p. 749-769
|
| Publisher: |
Elsevier |