Comparison of SERVQUAL and SERVPERF metrics: an empirical study
| Year of publication: |
2011
|
|---|---|
| Authors: | Rodrigues, Lewlyn L.R. ; Barkur, Gopalakrishna ; Varambally, K.V.M. ; Motlagh, Farahnaz Golrooy |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 23.2011, 6 (4.10.), p. 629-644
|