Competition and firm service reliability decisions : a study of the airline industry
Chen Zhou, Paulo Albuquerque, and Rajdeep Grewal
| Year of publication: |
2021
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|---|---|
| Authors: | Zhou, Chen ; Albuquerque, Paulo ; Grewal, Rajdeep |
| Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 58.2021, 2, p. 377-399
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| Subject: | airline industry | cancellation rates | competition | flight delays | service reliability | simultaneous discrete game | simultaneous equation model | Fluggesellschaft | Airline | Luftverkehr | Air transport | Wettbewerb | Competition | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0022243720973943 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012492716