Complaint management excellence : creating customer loyalty through service recovery
Sarah Cook
| Year of publication: |
c 2012
|
|---|---|
| Authors: | Cook, Sarah |
| Publisher: |
London : Kogan Page |
| Subject: | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Reklamation | Kundendienst |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | IX, 192 S. graph. Darst. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-7494-6530-8 ; 0-7494-6530-1 ; 978-0-7494-6531-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009544445