Complaint management excellence : Leitfaden für professionelles Beschwerdemanagement
Homburg, Ch.; Fürst, A.
| Year of publication: |
2003
|
|---|---|
| Authors: | Homburg, Christian ; Fürst, Andreas |
| Publisher: |
Mannheim : IMU |
| Subject: | Beschwerde | Kunde | Management |
| Extent: | 60 Bl. : graph. Darst. |
|---|---|
| Series: | Management Know-how. - Mannheim. - Vol. Nr. M73 |
| Type of publication: | Book / Working Paper |
| Language: | German |
| Notes: | Literaturverz. Bl. 58 - 60 |
| ISBN: | 3-89333-283-9 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004820301