Complaint resolution management expectations in an asymmetric business-to-business context
Thorsten Gruber, Stephan C. Henneberg, Bahar Ashnai, and Peter Naudé and Alexander Reppel
| Year of publication: |
2010
|
|---|---|
| Authors: | Gruber, Thorsten ; Henneberg, Stephan ; Ashnai, Bahar ; Naudé, Peter ; Reppel, Alexander |
| Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 25.2010, 5, p. 360-371
|
| Subject: | Beschwerdemanagement | Complaint management | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Industrie | Manufacturing industries | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008655577