Complex service delivery processes : strategy to operations
Jean Harvey
| Year of publication: |
2010 ; 2nd ed
|
|---|---|
| Authors: | Harvey, Jean |
| Publisher: |
Milwaukee, Wis. : ASQ Quality Press |
| Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Wettbewerbsstrategie | Competitive strategy | Lernende Organisation | Learning organization |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | xxxi, 428 p ill 26 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included ; Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Includes bibliographical references and index Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. |
| ISBN: | 0-87389-800-1 ; 978-0-87389-800-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009010392