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Reconsidering the knowledge audit process : methodological revisions in practice
Burnett, Simon, (2013)
Participatory action research : a winning strategy for KM
Ragsdell, Gillian, (2009)
Developing and analysing core competencies for alignment with strategy
Sawyer, Keith, (2008)
A model for improving the role of IT in BPR
Eardley, Alan, (2008)
How MaKE First Steps can help your organisation define knowledge and build a knowledge-based customer relationship management (CRM) approach
Sharp, Peter, (2009)