Comprehending roles of virtual service assistant's warmth and competence for service co-creation versus service recovery
Gunjan Dandotiya, Juhi Gahlot Sarkar and Abhigyan Sarkar
| Year of publication: |
2024
|
|---|---|
| Authors: | Dandotiya, Gunjan ; Sarkar, Juhi Gahlot ; Sarkar, Abhigyan |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 7, p. 925-940
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| Subject: | Artificial intelligence | Service co-creation | Service recovery | Stereotype content model | Virtual service assistant quality | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Kundenintegration | Customer integration | Dienstleistung | Services | Dienstleistungssektor | Service industry | Beschwerdemanagement | Complaint management | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2024-0020 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110639