Comprehending roles of virtual service assistant's warmth and competence for service co-creation versus service recovery

Gunjan Dandotiya, Juhi Gahlot Sarkar and Abhigyan Sarkar

Year of publication:	2024
Authors:	Dandotiya, Gunjan ; Sarkar, Juhi Gahlot ; Sarkar, Abhigyan
Subject:	Artificial intelligence \| Service co-creation \| Service recovery \| Stereotype content model \| Virtual service assistant quality \| Dienstleistungsqualität \| Service quality \| Künstliche Intelligenz \| Kundenintegration \| Customer integration \| Dienstleistung \| Services \| Dienstleistungssektor \| Service industry \| Beschwerdemanagement \| Complaint management \| Dienstleistungsmarketing \| Services marketing \| Kundenzufriedenheit \| Customer satisfaction \| Kundenservice \| Customer service

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JSM-01-2024-0020 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10015110639

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