Computers, customer service operatives and cyborgs : intra-actions in call centres
Daniel Nyberg
| Year of publication: |
2009
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|---|---|
| Authors: | Nyberg, Daniel |
| Published in: |
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies. - Los Angeles : Sage Publications, ISSN 0170-8406, ZDB-ID 136437-6. - Vol. 30.2009, 11, p. 1181-1199
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| Subject: | Callcenter | Call centre | Varianzanalyse | Analysis of variance | Kundenservice | Customer service | Mensch-Maschine-System | Human-machine system | Organisationsforschung | Organizational research |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003910465