Conceptualisation of the service experience by means of a literature review
Alexandre Meira de Vasconcelos; Rodrigo Barichello; Álvaro Lezana; Fernando A. Forcellini; Marcelo Gitirana Gomes Ferreira ...
| Year of publication: |
2015
|
|---|---|
| Authors: | Vasconcelos, Alexandre Meira de ; Barichello, Rodrigo ; Lezana, Álvaro ; Forcellini, Fernando A. ; Ferreira, Marcelo Gitirana Gomes |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 22.2015, 7, p. 1301-1314
|
| Subject: | Service management | Service experience | Literature review | Bibliometrics | Bibliometrie | Dienstleistungsmanagement | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011406643