Conceptualization and validation of customer participation in health care : a study on chronic illnesses management
Muhammad Junaid, Kiane Goudarzi, Muhammad Faisal Rasheed and Gilles N'Goala
| Year of publication: |
2024
|
|---|---|
| Authors: | Junaid, Muhammad ; Goudarzi, Kiane ; Rasheed, Muhammad Faisal ; N'Goala, Gilles |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 5, p. 530-548
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| Subject: | Chronic illnesses | Customer participation | Health care | Patient well-being | Perceived control | Transformative service research | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Gesundheitsversorgung | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Chronische Krankheit | Chronic disease | Krankheit | Disease | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-07-2023-0270 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110351