Configuring effective client-adviser interactions
Alexander Leischnig, Kati Kasper-Brauer, Sabrina C. Thornton
| Year of publication: |
2020
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|---|---|
| Authors: | Leischnig, Alexander ; Kasper-Brauer, Kati ; Thornton, Sabrina C. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 115.2020, p. 234-240
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| Subject: | Trust | Services | Client-adviser relationship | fsQCA | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Soziale Beziehungen | Social relations | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2019.10.027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012271131