Conflict-solving as a mediator between customer incivility and service performance
Seigyoung Auh, Bulent Menguc, Frauke Mattison Thompson and Aypar Uslu
| Year of publication: |
2024
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|---|---|
| Authors: | Auh, Seigyoung ; Mengüç, Bülent ; Thompson, Frauke Mattison ; Uslu, Aypar |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 44.2024, 5/6, p. 342-377
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| Subject: | conflict solving | conservation of resources | Customer incivility | customer relationship | regulatory focus theory | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2022.2094916 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014551100