Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Gary J. Young; Mark M. Meterko; David Mohr; Michael Shwartz; Hai Lin
| Year of publication: |
2009
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|---|---|
| Authors: | Young, Gary J. ; Meterko, Mark M. ; Mohr, David ; Shwartz, Michael ; Lin, Hai |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 11, p. 1127-1135
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| Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bayes-Statistik | Bayesian inference | Gesundheitswesen | Health care system | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003897403